Privacy Policy / 隐私政策
Pika ("we", "us", "our")
Website: getpika.ai
Last updated: 8 August 2026
1. Overview / 概述
Pika is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy describes how we collect, use, and protect your personal information.
Pika致力于根据《1988年隐私法》(Cth)和《澳洲隐私原则》(APPs)保护您的隐私。本政策说明我们如何收集、使用和保护您的个人信息。
2. Information We Collect / 我们收集的信息
From Subscribers / 订阅用户
- Name, business name, email, phone number / 姓名、商家名称、邮箱、电话
- Payment information (processed via third-party providers; we do not store full card details) / 支付信息（由第三方支付处理，我们不存储完整卡号）
- Business details for your AI receptionist service (service type, hours, FAQs) / AI前台服务所需的商家信息
From Advertisers / 广告主
- Name, email, business name / 姓名、邮箱、商家名称
- Advertisement content and materials submitted / 提交的广告内容和材料
From Community Users / 社区用户
- Business information posted for promotion or matching / 发布用于推广或业务对接的商家信息
- Contact details provided for business enquiries / 用于业务咨询的联系方式
From Website Visitors / 网站访客
- IP address, browser type, device information / IP地址、浏览器类型、设备信息
- Pages visited and time spent on the site / 访问页面和停留时间
- Contact form submissions / 联系表单提交
Automated Collection / 自动收集
- Cookies and similar technologies for functionality and analytics / Cookie及类似技术
3. How We Use Your Information / 如何使用您的信息
We use your personal information for:
我们使用您的个人信息用于：
- Service delivery — Setting up and managing your account and services / 提供服务——建立和管理您的账户和服务
- Business matching — Facilitating connections between business owners / 业务对接——促成商家之间的业务联系
- Advertising — Publishing advertisements you submit / 广告投放——发布您提交的广告
- Communication — Account notifications, invoices, and support / 沟通——账户通知、发票和客服支持
- Marketing — Promotional emails (with consent; unsubscribe anytime) / 营销——推广邮件（经同意，可随时退订）
- Legal compliance — Meeting obligations under Australian law / 法律合规——遵守澳洲法律义务
- Security — Protecting against fraud and unauthorised access / 安全——防范欺诈和未授权访问
4. Disclosure / 信息披露
We do not sell your personal information. We may disclose it only:
我们不出售您的个人信息。仅在以下情况披露：
- Service providers — Third parties assisting our operations (hosting, payments), bound by confidentiality / 服务供应商——协助运营的第三方（托管、支付），受保密协议约束
- Business matching — Sharing your business contact details with other users who enquire about your services (with your consent) / 业务对接——将您的商家联系方式分享给咨询您服务的其他用户（经您同意）
- Legal requirements — If required by law or government authority / 法律要求——法律或政府机关要求时
- Business transfers — In merger, acquisition, or asset sale (you will be notified) / 业务转让——合并、收购或资产出售时（将通知您）
5. Cross-Border Disclosure / 跨境披露
Some service providers may be located outside Australia. We will take reasonable steps to ensure compliance with the APPs (APP 8).
部分服务供应商可能位于澳洲境外。我们将采取合理措施确保其遵守《澳洲隐私原则》（APP 8）。
6. Data Security / 数据安全
We protect your information through:
我们通过以下方式保护您的信息：
- Encryption of data in transit (TLS/SSL) / 传输加密（TLS/SSL）
- Secure server infrastructure / 安全的服务器基础设施
- Access controls / 访问控制
7. Data Retention / 数据保留
We retain information only as long as necessary, then destroy or de-identify it.
我们仅在必要时保留信息，之后销毁或去标识化。
8. Your Rights / 您的权利
Under the Privacy Act, you can:
根据《隐私法》，您可以：
- Access your personal information / 查阅您的个人信息
- Correct inaccurate information / 更正不准确的信息
- Complain by contacting us / 联系我们进行投诉
- Withdraw consent for marketing at any time / 随时撤回营销同意
9. Children's Privacy / 儿童隐私
Our services target businesses and tradespeople. We do not knowingly collect information from children under 18.
我们的服务面向商户和技工。我们不会故意收集18岁以下儿童的信息。
10. Cookies / Cookie
We use cookies for login, preferences, and analytics. Control via browser settings.
我们使用Cookie用于登录、偏好设置和分析。可通过浏览器设置控制。
11. Third-Party Links / 第三方链接
Our website may link to third-party sites. We are not responsible for their privacy practices.
我们的网站可能包含第三方网站链接。我们不对其隐私行为负责。
12. Changes / 变更
We may update this policy. Changes posted with updated date. Continued use = acceptance.
我们可能更新本政策。变更将随更新后的日期发布。继续使用即视为接受。
13. Contact / 联系我们
Questions, access requests, or complaints:
如有问题、查阅请求或投诉：
- Email: [email protected]
- Website: getpika.ai
We respond within 30 days. If unsatisfied, contact the OAIC.
我们将在30天内回复。如不满意，可联系澳洲信息专员办公室。
This Privacy Policy complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
本隐私政策符合《1988年隐私法》(Cth)和《澳洲隐私原则》。